Dear rider, 💔
We’ve received your message, and reading your experience truly saddens us. We're deeply sorry that what should’ve been a small fix became a long, frustrating journey—and especially that it’s impacted your recovery and confidence in riding 😞. That is absolutely not the experience we want anyone to have.
You’ve put your trust in Fiido, even referred others, and we let you down with the part, the delay, and the handling of your case. For that, we sincerely apologize 🙏. Our support team should be working to resolve this fully—if you haven’t already, please reach out again to support@fiido.com so we can make sure the right solution is on its way.
You deserve better, and we’ll do everything we can to turn this around. Thank you for speaking up—it helps us improve.
Fiido Team
